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Our booking conditions

Booking confirmation
A deposit is required to confirm your booking. The deposit is not refunded in case of cancellations. Deposits may be made via online credit card payment on our website or via a bank transfer.

Our bank details
Südtiroler Volksbank Brunico/Bruneck
IBAN: IT 65 B 05856 58240 010570149011
SWIFT CODE: BPAA IT 2B010

Payment
Since 06/12/2011 it is in Italy by law no. 201/2011 no longer permitted to pay amounts exceeding Euro 2.999 in cash. However, the following payment methods are allowed: debit cards, credit cards, non-transferable cheques, bank transfers.

Cancellation policy according to art. 1382
Please note that according to Italian law the following cancellation conditions apply:
Up to 21 days prior arrival, the hotel contract can be resolved by a written statement without any cancellation fee both by the guest and the hotel.

Cancellations until 20 days before arrival
40% of the total cost

Cancellations until 15 days before arrival
60% of the total cost

Cancellations until 8 days before arrival
80% of the total cost

No show
80% of the total price is required for not adopted booked rooms without cancellation, Agreed price means those for accommodation, meals and any other services. If not all the booked beds are occupied or cancelled, the percentage refers only to the agreed price for the unused or canceled beds.


Anticipated departure or late arrival
In case of anticipated departure or arrival in delivery the guest or the person who made the booking is required to pay 80% of the agreed price for the booked but not used days.

Trip cancellation insurance
We suggest you take out a trip cancellation insurance policy to avoid cancellation penalties for cancellations /delayed arrival due to illness or other well-grounded reasons. The trip cancellation insurance policy forms can be requested when booking your hotel stay with us.

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