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What you should know


Services included in the price 
rich breakfast from the buffet from 7 am - 10 am
breakfast with sparkling wine on Sundays
fresh salads and seasonal vegetables from the buffet in the evening (only with half board)
4-course dinner of your choice in the evening (only with half board)
bath robe for the duration of your stay
refreshing juices and fresh fruit in our wellness area 
free use of our sauna area with Finnish sauna
Turkish steam bath and bio sauna
infrared cabin and hot whirlpool
secure bicycle storage room in our indoor garage
wi-fi internet connection in the room
Holiday Pass Premium with which you can use all public transport for free (public busses, city and ski busses, regional trains) in the whole Alto Adige region

Extra services (on payment)
laundry and ironing service
all drinks and extras from the restaurant, bar or minibar.

Reductions for kids
0 - 2,99 years of age: Euro 10 per day for a baby cod ( food extra)
3 - 7,99 years: -50% discount on a sofabed
8 - 11,99 years: -30% discount on a sofabed
from 12 years onwards: -10% discount on a sofabed

Special packages for families

One person accompanied by a child up to 12 years old: -30% for the child in a double bedroom. We also offer a discount for separate rooms in our family suites: – 20% for children/youngsters up to 12 years old (with a minimum number of 2 adults and 2 children up to 12 years old per suite).

Short stays
Short stays on weekends can only be booked short-term depending on availability. A surcharge of 15,00 Euro per person per day applies for short stays of less than 3 nights on weekends and during the high season.

Check-in & check-out
Your rooms are available from 3 pm on arrival day, and until 11 am on check-out day. Late check-outs can be arranged with reception at a surcharge of 50,00 Euro.


Minimum stay during high season
Minimum stays of 7 nights during high seasons:  from approx. 26th December until 3rd January (period of New Year) an from approx. 8th August until 20th August (summer peak season).

Business travellers
We offer special conditions for business travelers, however, please note that those do not apply during peak season and on weekends. Please ask our reception.

Pets are welcome at the hotel (please book in advance and bring your own blanket and basket). A surcharge of 8,00 Euro applies (food not included), as well as an additional 15,00 Euro for final cleaning, if necessary. Please note that  pets are not admitted in the Kaiser Franz Joseph Suite, in the restaurant or wellness area.

Car park
Free parking space is available in the underground car park.

Double rooms for single use
For the single use of a double room we add a surcharge of 30,00 Euro on the listed rate.

Non-smoking rooms
All our rooms are non-smoking rooms. Should you smoke anyway in your room, we will have to charge 80,00 Euro for the cleaning.

Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council: Platform for online dispute resolution for consumer disputes (ODR) to the European Commission: http://ec.europa.eu/consumers/odr/ 




Make the most of the benefits of free mobility and explore the sights of our holiday region. The Holiday Pass Premium will be handed to you on your arrival at your accommodation and is valid for 7 days.  

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